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Their withdrawal process is designed to annoy you. Easy to deposit funds, buttakes almost 1 week to withdraw

They should add more payment methods, if not they are a good broker with fast execution

First of all the CI mobile app is great and doesn't delay when I am in a hurry to open it. However, when trading stocks, it takes a while to see the stock active on the mobile app, even after the market is active. This causes me to delay my trades because I have to wait for the stock trade button to be active before i engage. Please fix this.

I was locked out of my account and they said it was some global issue caused by a third party provider but City Index should have a Business Continuity Plan so when there is downtime we are not locked out of our trades. On the bright side, City Index has good customer support and fast withdrawals.